Shipping policy
Shipping & Delivery Policy
At MashToys Store, we aim to deliver your order quickly, safely, and securely.
Combined Shipping – Save More
We happily offer combined shipping on multiple items. When purchasing more than one item in the same order, discounted shipping is automatically applied at checkout.
Shipping Within Australia
All orders are shipped from Melbourne using Australia Post (AusPost).
- Dispatch within 1–2 business days
- Secure packaging with protective materials
- Tracking provided on all orders
Orders may be left in a safe place if no one is available unless signature is selected at checkout.
Collector Packaging
We take extra care to pack items securely. Minor shelf wear or transit marks may still occur.
International Shipping
We ship worldwide. Shipping costs are calculated based on the weight and dimensions of your order.
- If shipping is not shown at checkout, contact us for a quote
- Estimated delivery time: 1–3 weeks
Duties & Taxes
International orders may be subject to customs duties and taxes — these are the responsibility of the buyer.
Delivery Responsibility
- Signature on delivery is optional
- Safe place delivery may be used if not selected
- Once tracking confirms delivery, the order is fulfilled
Incorrect Address
- If returned → reshipping fees apply
- If lost → no refund
Undeliverable Shipments
- Return shipping may be deducted
- Reshipping requires additional payment
- International customers cover duties and fees
We are not responsible for courier or customs delays.