Return & Refund Policy
We understand that not every purchase will be perfect. As much as we try, issues can happen โ and weโre here to help.
๐ Faulty, Damaged or Incorrect Items
If your item is faulty, damaged, or incorrect, we will gladly replace, repair, or refund it.
- Please contact us within 7 days of delivery
- Photos or details may be requested
- We will resolve the issue as quickly as possible
๐ 30-Day Return Policy
We offer a 30-day return period for eligible items from the date of delivery.
๐ฆ Unopened Items
- Items must be unopened and unused
- Original condition must be maintained
- All accessories, inserts, and packaging included
- Factory seals must remain intact
โ ๏ธ Opened Items
Opened items are generally not eligible for change-of-mind returns.
- Items removed from packaging
- Packaging showing signs of opening or tampering
- Opened cases that are no longer factory sealed
Exception: If an item is defective, damaged, or not as described, you are still entitled to a remedy under Australian Consumer Law.
๐ Return Shipping โ Australia
Our Error / Faulty Item
We cover return shipping or provide a prepaid label.
We cover return shipping or provide a prepaid label.
Change of Mind
- Customer pays return shipping
- Use tracked and secure packaging
- We are not responsible for lost or damaged returns
๐ Return Shipping โ International
Our Error / Faulty Item
We may cover or contribute to return costs depending on the situation.
We may cover or contribute to return costs depending on the situation.
Change of Mind
- Customer pays all return shipping costs
- We are not responsible for lost or damaged returns
๐ฆ How to Prepare Your Return
- Use a sturdy shipping box
- Add protective padding (bubble wrap, etc.)
- Do not place labels on product packaging
If a return arrives damaged due to poor packaging, the refund may be reduced or declined.
๐ณ Refunds
Refunds are processed once the returned item is received and inspected.
- Credit Cards: 3โ5 business days
- PayPal: up to 30 days
๐ฆ Refused & Undeliverable Shipments
Refused Shipments
- Treated as returns
- Shipping and carrier fees may be deducted
Undeliverable Orders
- Reshipping requires additional payment
- No refund if lost due to incorrect address
International customers are responsible for duties, taxes, and fees. If customs destroys or disposes of a shipment, no refund will be issued.
This policy does not limit your rights under Australian Consumer Law.